Refunds
Lungora refund policy
A refund is the one part of this purchase that is entirely procedural: there is a window, an address and a telephone number, and everything else is a matter of doing things in the right order and keeping the paperwork.
The published window is 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs. Returns go to 245 Park Avenue, Floor 24, New York, NY 10167, USA, and the route that can see an order is the order desk listed in the site footer. Whether opened bottles are accepted, who pays return postage and how long a refund takes are all unstated, so all three are worth settling by telephone before you order.
The terms, as published
Everything supplied about refunds, in one table, with the blanks left visible rather than filled in.
| Detail | What we were actually given |
|---|---|
| Window | 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs |
| Runs from | Purchase — not delivery |
| Returns address | 245 Park Avenue, Floor 24, New York, NY 10167, USA |
| Order and returns line | Listed in the site footer |
| Written route | Listed in the site footer |
| Office address in the pack | 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA |
| Opened bottles accepted? | Not stated |
| Who pays return postage? | Not stated |
| Restocking fee? | Not stated |
| How long a refund takes | Not stated in anything supplied to this desk |
| Refund method | Not stated |
| Return authorisation required? | Not stated — call first regardless |
Six rows with content, six without. The six with content are the ones that make a claim possible at all: a real window, a real street address, a telephone number printed on the bottle itself, and a written route with a date on it. That is more than several products this desk covers manage.
The six blanks are not rule breaches. They are the questions a buyer will ask at exactly the moment they are least able to negotiate — after paying, after opening, with the window running. Every one of them can be answered in a single call made before the order.
The procedure, step by step
The seller pack describes a return procedure. What follows is that procedure reduced to the order a buyer should actually do things in, with the parts that are unstated flagged as unstated rather than filled in.
Check the date you paid
The window runs from purchase. Find the order email, note the date, and count sixty days from it. That is your deadline, and transit time has already come out of it because no transit time was published.
Telephone the order desk
The number is in the site footer. Say you are returning within the window and ask three things: whether opened bottles are accepted, who pays return postage, and what reference or authorisation to write on the parcel. Write down the answers, the date, and the name of the person who gave them.
Confirm it in writing
Email the order desk repeating what you were told. Copy yourself. This creates a dated record that neither side can revise, and it is the single most useful thing in a claim that later goes wrong.
Send the goods, tracked
To 245 Park Avenue, Floor 24, New York, NY 10167, USA. Use a tracked service and keep the receipt: proof of posting is what answers the question of whether the parcel arrived. Do not send anything unannounced.
Watch for the credit
No refund timing was published in anything supplied to this desk, so no number is printed here. Ask for one on the call, note it, and if it passes, use the written record you made in step three.
Five steps, three of which are about creating a record. That emphasis is deliberate: on a purchase where the terms leave several questions unanswered, the buyer’s own notes are the only documentation of what was agreed.
The opened-bottle question
This is the most important unanswered question on the terms, and it deserves a section rather than a line in a table.
A money-back guarantee and a returns policy are not the same thing
A returns policy takes back sealed, unused goods. A satisfaction guarantee takes back goods you have tried and disliked. The published terms here use the language of a money-back guarantee but never say which of the two they are. On a product bought in order to find out whether it suits you — which is what a sixty-day window implies — that distinction is the entire value of the term. Ask before you order, not after.
The arithmetic makes it sharper. Thirty capsules at one a day is thirty days, so a single bottle is finished at the halfway point of the window and two bottles are finished exactly as it closes. Anyone who takes the product as directed and then decides against it will be returning opened bottles, or nothing at all. A guarantee that excluded them would cover only buyers who never tried the product.
Nothing here suggests the seller intends that reading. The point is narrower and entirely practical: the terms do not say, one telephone call makes them say, and the call costs a minute before an order and a great deal more afterwards.
What the timings actually are
Two clocks run in a refund and they are commonly confused. The first is the claim clock: sixty days from purchase, inside which the return has to be initiated. The second is the credit clock: however long the seller and your bank take once the parcel has been received.
The first clock is published and fixed. The second is not: the seller pack refers to refund timings, but no figure reached this desk, so none is printed here. Inventing one would be the same error as inventing a price, and no price was supplied either.
What follows practically is a margin. Do not leave a claim to the last week of the window. Decide by about day fifty, which leaves time to call, to get whatever authorisation is required, and to post the parcel with tracking before the sixty days expire. A claim initiated on day fifty-nine depends on everything going right first time.
What to keep, from day one
- The order email. It carries the date the window runs from, and that date is the whole basis of a claim.
- The bottle and the outer packaging. The lot number, the Supplement Facts panel and any best-before date live on the bottle, and none was legible on the images supplied with this product.
- A note of every call. Date, time, what you asked, what you were told, and who told you.
- Copies of every email you send, sent to yourself as well, so there is a record the seller does not hold.
- The tracked-postage receipt once a parcel goes back. It is the answer to the question of whether the return arrived.
- A screenshot of the checkout screen before you confirm. It is the only place the price and the stated return window appear, and neither was published anywhere else.
The last item is specific to this product. Because no price list and no written refund timings were supplied, the checkout screen is the only document that states either, and it will not exist to be consulted later.
If a claim stalls
- Go back to your own record first. The date you paid, the date you called, what you were told and by whom. A claim argued from notes is a different conversation from one argued from memory.
- Put it in writing again, to the order desk, quoting the earlier email and the date. Ask for a decision and a timescale in the reply.
- Telephone as well. the order desk is the order desk, and a written follow-up after a call is worth more than either alone.
- If the goods were paid for by card, your card issuer has its own dispute process with its own deadlines. Those deadlines are set by the issuer, not by the seller, and they are worth asking about before they pass.
- Keep the tracking. Most stalled returns turn on whether the parcel is deemed to have arrived, and that is a question the tracking record answers rather than either party’s recollection.
None of this is unusual or specific to this product. It is the ordinary discipline of a distance purchase, and it matters here mostly because several of the terms are unstated, which puts more weight than usual on what the buyer wrote down.
Which desk cannot help
This site is a licensed u.s. retail desk for lungora. It is editorial: it reads the label, does the arithmetic and publishes the result, including a score of 1.5 out of 5. It does not take orders, hold payment details, keep customer records or process refunds, and an email to the website inbox about an order will be answered only by being redirected.
The routes that can see a transaction are the order line and the sales email, both published above and both printed on the material supplied with the product. The routes table sets out which channel can do what.
Refund questions
How do I get a refund?
Call the order desk inside the window, ask what authorisation is needed, confirm it in writing by email to the order desk, and send the goods back tracked to the published returns address.
How long do I have?
The published term is 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs.
Does the window start at delivery?
No. From purchase. Transit time comes out of it, and no transit time was published.
Can I return opened bottles?
Not stated anywhere in the material supplied. It is the question worth asking before you order, and the answer is worth writing down with a date and a name.
Who pays return postage?
Not stated. Ask on the same call.
How long until the money appears?
Not stated in anything supplied to this desk, so no figure is printed here. Ask for one and note the answer.
Do I need a return authorisation number?
Not stated, but call before posting regardless. An unannounced parcel is harder to match to a refund than one that is expected.
Read the magnesium row before you decide
Thirty capsules, one a day. One amount is printed on this label — 80 mg of magnesium — and it is the amount that tells you what is left of the 575 mg blend for the other five ingredients. The live price and the 60-day return terms are both on the seller’s checkout screen.
60-day window · Questions first? The FAQ page answers most of them.