Guarantee
Lungora Refund Guarantee: The 60-Day Terms
The money-back guarantee is the one mark on this product with a real term behind it, and on a formula where most of the label is unquantified that makes it unusually important. This page sets out exactly what it says and exactly where it stops.
Lungora comes with a money-back term of 60 days from purchase.
If the sales page prints a longer window, that one applies. Returns go to 245 Park Avenue, Floor 24, New York, NY 10167, and the order desk is in the site footer.
Compare bottle quantities against the window.
The terms, as published
| Detail | What we were actually given |
|---|---|
| Window | 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs |
| Runs from | Purchase |
| Returns address | 245 Park Avenue, Floor 24, New York, NY 10167, USA |
| Order and returns line | Listed in the site footer |
| Sales and refunds email | Listed in the site footer |
| Office address in the pack | 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA |
| Opened bottles accepted? | Not stated |
| Who pays return postage? | Not stated |
| Restocking fee? | Not stated |
| Refund method | Not stated |
Six rows with content and four blanks, a better ratio than most of this label. The window is real, the returns address is a street rather than a city and a zip, and the telephone number is the one printed on the bottle.
Note the wording of the window carefully. It is 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs. That clause matters: if the checkout screen in front of you prints a longer period, that longer period is the one that applies, and the screen is worth a screenshot before you confirm.
When the clock starts
From purchase. Not from delivery, not from the day you open the bottle, and not from the day you start taking it. That single word is responsible for most of the confusion a return window generates.
Because no transit time was published anywhere in the material supplied, a buyer cannot know in advance how many of those sixty days the parcel will consume. Whatever the figure turns out to be, it comes out of the window rather than being added to it. The shipping page sets the same point out from the delivery side.
The practical response is dull and effective: note the date you paid, not the date the box arrived, and treat that as day one. The order email carries it.
Which quantity fits the window
This is the arithmetic that makes the guarantee worth reading before choosing a quantity rather than after.
| Quantity | Capsules | Days of supply | Against a 60-day window |
|---|---|---|---|
| Two bottles | 60 | 60 | Finishes exactly as the window closes. The only pictured quantity that fits. |
| Three bottles | 90 | 90 | Runs 30 days past the end of the window. |
| Six bottles | 180 | 180 | Runs 120 days past the end of the window. |
No single bottle is pictured anywhere in the material supplied, so two bottles is the smallest quantity on offer and also the only one that lets a buyer finish the course and still claim. Three and six bottles both mean deciding whether to ask for a refund while capsules remain in the cupboard.
On most products this recommendation costs money, because the smallest pack is the worst value per capsule. Here it costs nothing that can be measured, because no prices were supplied at all. The pricing page explains what was and was not published.
What the terms never say
Four questions a buyer will eventually ask, and the honest answer to each is the same.
- Are opened bottles accepted? Not stated. This is the important one on a money-back guarantee: a term that only covers sealed goods is a returns policy rather than a satisfaction guarantee, and the difference decides whether you can try the product at all. Ask before you buy.
- Who pays return postage? Not stated. On a two-bottle return that is a small sum; it is still a sum, and it is not published.
- Is there a restocking fee? Not stated anywhere in the material supplied.
- How long does the refund take to appear? Not stated in anything supplied to this desk. The seller pack refers to refund timings; the figures themselves did not reach us, so none is printed here.
One question, asked before you pay, settles the lot
Ring the order desk and ask: if I open a bottle, take some capsules and decide it is not for me, do I get a refund, and who pays the postage? Ask it before the order rather than after, and write the answer down with the date and the name of the person who gave it. That single question converts an unstated term into a stated one, and it takes about a minute.
Two seals, one period
Two satisfaction marks were supplied with this product. Only one of them is published on this site, and the reason is worth stating.
The 60-day money-back mark names a period, and behind that period sit a returns address, an order line and a procedure. It is checkable, it is usable, and it is the single most substantial thing supplied with this product.
A second, gold “100% satisfaction guaranteed” roundel was also supplied. It names no period at all — no days, no weeks, no conditions. A satisfaction guarantee with no term is a decorative assurance rather than a promise anyone could act on, so this site shows the mark with a number on it and not the one without.
That is the general rule applied to all eleven marks supplied with this product. Eight are published and three are not, and in each case the reason is the same: a mark is published here when there is something behind it that a reader could check.
Why this is the strongest thing on the product
That heading is not a compliment paid out of politeness. On a label where five of the six ingredient amounts are undisclosed, where no country of manufacture is printed and where none of the eleven supplied marks appears on the artwork, the return window is the one commitment with a number, an address and a procedure attached to it.
It is also the only part of this product that does not depend on believing anything. The claims on the front panel are structure-function statements with no stated mechanism and no respiratory citation behind any of the six ingredients. The marks name no certifying bodies. The review block is described by the pack itself as layout copy. The guarantee, by contrast, is a term you either can or cannot use, and you find out by using it.
That is why this page spends as long on the gaps as on the terms. A window that covers only unopened bottles would be a returns policy rather than a satisfaction guarantee, and on a product a buyer is trying in order to find out whether it suits them, the difference is the whole value of the thing. One telephone call settles it.
It is also why this site points to the two-bottle quantity. The guarantee is the strongest term available, and a quantity running a hundred and twenty days past the end of it throws that term away.
How to keep the window usable
- Note the date you paid. It is on the order email and it is day one.
- Keep the order email and the packaging until you are certain you are keeping the product.
- Ask about opened bottles before you order, and write down the answer with a date.
- Start promptly. Sixty capsules against sixty days only fits if you begin when the parcel arrives.
- Decide by about day fifty. That leaves time to call, get a return authorised and post it before the window closes.
- Call before returning anything. An unannounced parcel at the returns address is harder to match to a refund.
And the general point behind all six: a guarantee is only worth what it is worth on the last day you can use it. The refund page sets the procedure out step by step, including what to do if a claim stalls.
Guarantee questions
How long is the Lungora guarantee?
The published term is 60 days from purchase, unless the sales page prints a longer window, in which case the sales page governs.
Does it start when I order or when it arrives?
From purchase. Transit time comes out of the window rather than being added to it, and no transit time was published.
Can I return an opened bottle?
Not stated in anything supplied. It is the most important unanswered question on the terms, and the order desk can answer it in one call — ask before you buy and note the answer.
Who pays return postage?
Not stated. Ask at the same time as the opened-bottle question.
How long does a refund take?
Not stated in anything supplied to this desk, so no figure is printed here. Ask the order desk and keep the answer in writing.
There is a 100% satisfaction seal as well. Which applies?
The 60-day mark is the one with a period behind it. The gold satisfaction roundel names no term, so it is not published here.
Where do returns go?
245 Park Avenue, Floor 24, New York, NY 10167, USA. Call the order desk first rather than sending a parcel unannounced.
Does the guarantee cover the shipping I paid?
Not stated, and no shipping cost was published in the first place. Ask the order desk and keep the answer in writing.
What if the checkout shows a longer window than 60 days?
Then the longer one applies. The published term says so explicitly: it governs unless the sales page prints a longer window, in which case the sales page governs. Screenshot the checkout before you confirm.
Can I claim if I have already finished the bottles?
Ask before you order. Sixty capsules covers sixty days, so a two-bottle course finishes exactly as the window closes — which is precisely why the opened-bottle question is worth settling first.
Read the magnesium row before you decide
Thirty capsules, one a day. One amount is printed on this label — 80 mg of magnesium — and it is the amount that tells you what is left of the 575 mg blend for the other five ingredients. The live price and the 60-day return terms are both on the seller’s checkout screen.
60-day window · Questions first? The FAQ page answers most of them.